Cognos Outage -- STATEWIDE
Outage Start: Monday, September 9th 2024
Expected Recovery: Unknown
What is Cognos?
Cognos is the reporting tool used by eSchool,
eFinance and other state databases. It is used
for necessary state reporting but also for the collection and sharing of data
with 3rd party software.
Summary
Cognos is considered a mission critical service by the state
Department of Information Services. As such outages are rare and usually
measured in minutes. It is extremely uncommon to measure a Cognos outage
in hours.
On the evening of September 9th
I was notified by APSCN LAN Support that Cognos was down. We were informed that DIS and ADE were
working with IBM for a resolution. No
further details were given.
Impact
In addition to our not being able to run reports in Cognos
that may be necessary for common reports we are also unable to update various
software platforms. Any platform that students “automatically” appear in
after being registered is subject to this outage.
Platforms include but are not limited to:
Clever (and
everything that uses Clever, including but not limited to)
Acadience
Benchmark
Istation
McGraw Hill
Study Sync
Lightspeed
Apptegy Alerts
Badgepass
Ellevation
Renaissance
Titan FMS
On any platform that is affected at this time the
recommendation is to try and just “weather the storm”. We understand how
much of an issue this is for everyone but any attempt at manually adding
students to the platform could cause significant issues when Cognos is
restored. Before manually adding any students
contact should be made with the platforms support team to confirm the best
course of action.
Conclusion
The NSD Tech Dept and DIS fully understand the gravity of
this situation. I am confident that DIS is investing all resources
possible to getting a solution in place as quickly as possible. And I am
confident that more information will be provided when available. Unfortunately there
is nothing that local districts can do to resolve these issues.
If you have any questions please
feel free to contact us.
Please feel free to share this with anyone that you think
may need to know this information.
Thank you,
--------------
Bryce Petty
Technology Coordinator
Nashville School District
600 N 4th Street
Nashville, AR 71852
870-845-3425
Fax: 870-845-7344